ACS by ALG Privacy Policy

Effective Date: 2025/12/15

Updated: 2025/12/15

Archipelago Lighting Group and its subsidiaries (“we”, “us”, “our”, “ALG”, “ACS”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the “Products”):

● ACS by ALG Application

In this Privacy Policy, “Personal Data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. “Smart Devices”refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc. “Apps” refers to those mobile applications developed by ALG that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT Platform.

We utilize technology service providers to assist us in delivering the Application and its services to you.

More specifically, the data controller is ALG, and the data processor is our third-party partner

(Sunricher).

What Personal Data do we collect

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    1. Account or Profile Data: When you use ACS by ALG, we collect your username. During your interaction with our products, we may further collect your nickname to your account.
    1. Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
  2. Information We Collect Automatically
    1. Automatically Generated Account Identifier: To provide you with a seamless experience without the need for registration, our application automatically creates a unique identifier for your installation. This identifier is based on your device model and a random number. This identifier is stored in the cloud and is used to associate your smart device configurations and project data with your specific app installation, enabling data recovery if you reinstall the application.
    1. Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, device model, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
    1. Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.
    1. Log Information: When you use our app, the system and exception log may be uploaded.
  3. Smart Devices Related Information:
    1. Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
    1. Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. 

Purposes and legal basis for processing Personal Data

The purpose for which we may process information about you are as follows:

  • Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
    • Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
    • Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
    • Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems;(f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Who do we share Personal Data with?

At ACS by ALG, we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  • To our technology service providers and third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  • We only share your Personal Data with technology partners and service providers necessary to deliver app functionality. We do not sell or share your data for marketing purposes.
  • To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  • As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • To subsidiaries or affiliates within our corporate family, to carry out regular business activities.

Except for the third parties described above, to third parties only with your consent.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Specifically, your data is stored on servers located in the United States. The laws in these areas may differ from those in your place of residence. 

In some cases, data related to device configuration may be processed by our technology partner in China. We ensure appropriate safeguards are in place for international transfers.

Your Rights Relating to Your Personal Data 

We respect your rights and control over your Personal Data. You may exercise any of the following rights:

Contact us via email at support@archipelagolighting.com

Because your account is automatically generated, to process your request (especially for data deletion), we will need you to provide your device model and the approximate date of your last use of the application to help us identify your data.

You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  • Request access to the Personal Data that we process about you;
  • Request that we correct inaccurate or incomplete Personal Data about you;
  • Request deletion of Personal Data about you, including your automatically generated account and all associated project data and device linkages; To request deletion, email support@archipelagolighting.com with your device model and last use date. We will process deletion requests within 30 days, subject to legal retention requirements.
  • Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
  • Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  • Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. ALG provides various security strategies to effectively ensure data security of user and device. As for device access, ACS by ALG proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing support@archipelagolighting.com.

Data Retention

We retain your account data for the duration of your active account plus 90 days after account closure. Device performance data is retained for 2 years for warranty and support purposes. You may request earlier deletion for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Children’s Privacy: This app is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are under 18, do not use this app or provide any personal information.

Third-Party SDKs

Third-Party Services and SDKs: Our app uses the following third-party services: [List analytics, crash reporting, or other SDKs]. These services may collect device and usage data as described in their respective privacy policies

CCPA Rights

California Residents: California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of sale (note: we do not sell your personal information).

Do Not Sell

Do Not Sell My Personal Information: ALG does not sell, rent, or trade your personal information to third parties for monetary consideration.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. Material changes will be notified via email and in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

ACS by ALG

Email:  support@archipelagolighting.com