SunLink Tool and its affiliated companies (hereinafter referred to as “we,” “us,” or “our”) are committed to protecting your personal privacy. This Privacy Policy (hereinafter referred to as “this Policy”) explains in detail how we collect, use, store, and otherwise process personal data through the products, services, and related mobile applications you use (collectively referred to as the “Products”).
I. Collection and Use of Information
We collect information only to the extent necessary to provide product functionality, ensure system security, and fulfill our legal obligations. Since this App does not require account registration or login, we do not proactively collect account-related personal information that can directly identify you.
Without your explicit consent, we will not use the collected information for purposes not described in this Policy.
1. Information You Voluntarily Provide
When you interact with us, use our services, or submit requests, you may voluntarily provide the following information:
Area Configuration Information:
When you create or upload building, floor, or zone information, we may process area names, floor levels, building identifiers, and project or site names. Such information is used for device assignment, management, and display.
Feedback and Suggestion Information:
When you submit questions, suggestions, or complaints through in-app feedback features or customer service channels, we may collect your feedback content, communication records, and supporting materials to respond to your requests, resolve issues, and improve our services.
2. Information We Automatically Collect
When you use our Products, services, or related platforms, we may automatically collect the following information through technical means:
Device Information:
Including device model, operating system version, screen resolution, App version, storage capacity, and other hardware or software information.
Log Information:
System logs, error logs, crash logs, and operation records generated during application use, which are used for troubleshooting and improving service stability.
Smart Device-Related Information:
When you connect smart devices to our Products or services, we may collect basic device information such as device name, model, serial number, NFC tag data, Bluetooth broadcast identifiers, and signal strength.
3. Scope of Information Use
We use the collected information for the following purposes:
To provide, maintain, and improve our Products and services, including feature development, performance enhancement, troubleshooting, and system upgrades.
To communicate with you, handle your inquiries, complaints, suggestions, or requests, and provide customer support services.
To comply with applicable laws, regulations, regulatory requirements, and industry standards, and to fulfill legal obligations.
II. Permissions and Access
To enable relevant features, this App may request the following system permissions:
Bluetooth access: for discovering and adding devices
NFC access: for reading device tags
Camera access: for scanning QR codes
Storage access: for saving or exporting files
You may manage these permissions in your device’s system settings. Denying certain permissions may affect corresponding features.
III. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties unless one of the following circumstances applies:
With Your Explicit Authorization:
With your written or electronic consent, we may share information with designated third parties.
For Service Provision:
To deliver services or fulfill contractual obligations, we may share information with cooperating suppliers, service providers, or technical support partners, solely for completing relevant services and not for any other purposes.
Legal Requirements:
We may disclose your information as required by laws or regulations, or pursuant to mandatory requests from judicial or regulatory authorities, or in response to litigation, arbitration, investigations, or other legal proceedings.
Corporate Transactions:
In the event of a merger, acquisition, restructuring, asset transfer, or bankruptcy liquidation, your personal information may be transferred as part of the relevant assets. The recipient will continue to be bound by this Policy or a successor privacy policy.
Affiliated Companies:
To provide consistent services and experiences, we may share information with SunLink Tool’s affiliated companies for coordinated service delivery and brand operations, in compliance with applicable laws.
IV. Your Rights
In accordance with applicable laws and regulations, you have the following rights:
Right of Access: You may request access to and obtain the personal information we have collected about you and related usage records.
Right of Rectification: If you discover that your personal information is inaccurate or incomplete, you may request correction or supplementation.
Right of Erasure: Where permitted by law, you may request deletion of your personal information.
Right to Restrict Processing: If you object to the legality or appropriateness of our processing activities, or if the information is inaccurate, you may request restriction of processing.
Right to Data Portability: You may request that your personal information be transferred to a designated third party, subject to legal requirements and contractual arrangements.
Right to Opt-Out: You may opt out of receiving marketing communications or request that we cease sending promotional content.
Right to Lodge a Complaint: If you believe that our processing of personal information violates applicable laws or this Policy, you may lodge a complaint with relevant regulatory authorities.
V. Data Retention and Security
1. Retention Period
We retain your information in accordance with legal requirements and service needs, for no longer than the minimum period necessary to achieve the purposes stated in this Policy. When information is no longer required, we will securely delete or anonymize it.
2. Security Measures
We implement a variety of technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction, including but not limited to data encryption, authentication mechanisms, access controls, security audits, data backups, firewalls, and intrusion detection systems.
3. Security Risk Notice
Although we adopt strict security measures, information security cannot be guaranteed absolutely due to technical limitations, cyberattacks, or human error. If you become aware of any potential security risks, please contact us immediately, and we will take prompt action.
VI. Updates to This Privacy Policy
We may update this Policy in response to business developments, legal or regulatory changes, or supervisory requirements. If material changes are made, we will notify you in advance through in-app notices. The updated Policy will take effect upon publication. Continued use of our Products or services constitutes your acknowledgment and acceptance of the revised Policy.
VII. Contact Us
If you have any questions, suggestions, or complaints regarding this Privacy Policy, please contact us at:
Email: jave@exmail.sunricher.com
We will handle your request as soon as reasonably possible.